During your 14-day free trial, you will have full access to Contract Cloud’s features, including contract uploads, risk analyses, and AI-powered contract review. Your trial includes an allocation of 2,000,000 tokens for interactions with our bespoke Large Language Model (LLM). Each time you use the AI features, tokens will be deducted from this allocation. Once your tokens are exhausted, AI-powered features will be unavailable unless you subscribe to a plan. File upload limits also apply during the trial.

After your 14-day free trial ends, you will need to choose a subscription plan to continue using Contract Cloud. If you do not subscribe within a further 14 days, your account will be deactivated and your information removed. If you choose to subscribe, your account will remain active and you can continue using all features without interruption.

Yes, you can upgrade your subscription at anytime. If you upgrade, the new rate will be applied immediately. Please contact us at info@contractcloud.com.au to change your subscription plan.

With a paid subscription, you can store up to 1,000 files in Contract Cloud, giving you room to build a comprehensive library. Trial accounts are limited to 20 files so you can experience the platform before upgrading.

Contract Cloud uses advanced AI to analyse your contracts for key clauses, risks, and compliance issues. It highlights important sections and provides insights to help you make informed decisions quickly. Contract Cloud understands the context of your contracts, making it easier to identify potential issues and opportunities in your legal documents.

Contract Cloud takes cyber security very seriously. We use enterprise-grade encryption for all your data, both at rest and in transit. Our servers are located in Australia and all data at rest is stored in Australia. Our platform is scanned regularly for vulnerabilities, and we implement best practices to keep your data safe.

Yes, we offer custom enterprise solutions for larger organisations with specific needs. Please contact us at info@contractcloud.com.au to discuss your requirements and get a tailored quote. Contract Cloud is designed to scale with your business, providing the flexibility and features you need with opportunities for in-house hosting, SSO and more.

Unfortunately, our current subscription plans are designed for individual users or teams within an organisation. If you need to collaborate with external users, please contact us to discuss potential solutions.

We offer dedicated support for all our users. You can reach us via email at info@contractcloud.com.au. Our team is here to help you with any questions or issues you may have. All our support items are handled by Australian professionals, ensuring you receive timely and relevant assistance. All of our support levels are defined in our service level agreement (SLA) which is available on our Subscription Terms document (available in the footer).